Can I return or exchange an item I’ve purchased?
All items are made upon demand, and therefore we cannot accept returns or exchanges. However, if your product was actually defective or damaged during shipping, please notify us and we will replace.
How do I know my shirt size?
There is a helpful size chart on each of our product pages and also please remember that our high quality tee shirts are made by american apparel whose sizes run a bit smaller than many other tee shirt brands.
What if I see slight imperfections in my shirt?
Due to the nature of sublimation printing, there can be imperfections such as smudges, blurs, creasing near edges, seams, under the arms and collars of the garment.
When will my order ship out?
Most orders of in-stock merchandise ship out within seven business days following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
Will I be charged a customs fee for my order?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. You are responsible for all custom fees and if you’re unsure of your country’s laws and policies regarding fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.