Customer Service

ORDER STATUS

To check the status of your order, please login to your account. If you have additional questions regarding your order please contact us at support@awkwardfamilyphotos.com.

INQUIRIES

If you have any questions, please contact us at support@awkwardfamilyphotos.com We will respond to your inquiry promptly, but please note that our office hours are 9am - 5pm pst and our offices are closed on Saturday and Sunday and all major holidays.

FAQs:

When will my order ship out?

Most orders of in-stock merchandise ship out within seven business days following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.

How quickly are orders delivered after shipment?

DOMESTIC (US) SHIPPING METHODS:
  • Domestic (US) Shipping - 7-10 business days for delivery
  • International Shipping - Usually delivers within 2-4 weeks.

Can I place an order and pick it up at your warehouse?

Sorry, no. All orders must be shipped.

Can I change or cancel my order after it is placed?

We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please scroll to the bottom of this page and use the contact form to let us know ASAP.

My order has already shipped. Can I have the delivery address changed?

We cannot change the shipping address for orders that have already gone out, and the US Postal Service is not able to change delivery addresses once an order has been shipped.

Can I return or exchange an item I’ve purchased?

All items are made upon demand, and therefore we cannot accept returns or exchanges. However, if your product was actually defective or damaged during shipping, please notify us and we will replace.

How do I know my shirt size?

There is a helpful size chart on each of our product pages and also please remember that our high quality tee shirts are made by american apparel whose sizes run a bit smaller than many other tee shirt brands.

What if I see slight imperfections in my shirt?

Due to the nature of sublimation printing, there can be imperfections such as smudges, blurs, creasing near edges, seams, under the arms and collars of the garment.

When will my order ship out?

Most orders of in-stock merchandise ship out within seven business days following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.

What happens if I order something out of stock?

We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.

Will I be charged a customs fee for my order?

All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. You are responsible for all custom fees and if you’re unsure of your country’s laws and policies regarding fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.